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Outpatient/Inpatient Department Therapy Helper

Band 2

Main area
Therapy Services
Band 2
Part time - 30 hours per week (Monday, Tuesday, Thursday Friday 7.5 per day)
Job ref
Physiotherapy Dept, 2nd floor, Hull Royal Infirmary
£22,383 PA/PR
Salary period
29/05/2023 23:59

Job overview

Part Time 30 HPW

An exciting opportunity has arisen for a confident and motivated individual who can adapt their working style to suit the needs of the Service to act as the first point of contact using a range of patient systems. 

We are a busy Therapy Department supporting all inpatient and outpatient staff in Physiotherapy and Occupational Therapy across Hull Royal Infirmary and Castle Hill Hospital. Patients attend our outpatient services on the 2nd floor and we also organise for equipment to be ordered for our inpatients across all wards. This is a physical role and the ability to use own initiative is required. 

Supporting clinical staff in clinics to assist.

The role is primarily based at Hull Royal across 2 offices, but there may be need to cover Castle Hill Hospital. 


Main duties of the job

Arriving/departing patients for their appointments, booking, cancelling and re-arranging appointments for the outpatient services based on the 2nd floor Physiotherapy/Occupational Therapy Dept. Support inpatient staff who are based on the 1st floor with the need to cover the desk when required.

Ordering equipment to be delivered to the Department or wards and ensuring stock levels are kept to a high level. To liaise with senior management if stock levels are low.  Ordering of cleaning & office supplies.

Manage shared inboxes to receive referrals and manage the referrals ensuring appointments are booked in a timely manner.

Manage waiting lists/referrals ensuring staff and managers are kept up to date on waiting times in clinics.

General in-house tasks i.e. cleaning of equipment, sling checks, hoist checks of which all training be given,

Working for our organisation

Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.

HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000  staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.

The Trust’s secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services. These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.

HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively. 


Detailed job description and main responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person specification


Essential criteria
  • GSCE grade A-C (or equivalent) in English and maths


Essential criteria
  • Previous experience within a health or care environment
Desirable criteria
  • Previous use of electronic patient booking systems Previous Experience of working in the acute healthcare setting


Essential criteria
  • Experience
Desirable criteria
  • Knowledge

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident employerArmed Forces Covenant Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Sarah Harrison
Job title
Senior Management Assistant - Therapy Services
Email address
Telephone number
01482 675019
Additional information

Haley Watson (Team Leader)

haley.watson@ or 01482 675099