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Senior Administrator

Band 3

Main area
Band 3
  • Part time
  • Flexible working
37.5 hours per week (Part Time. 1 x 22.5 hour post and 1 x 15 hours post)
Job ref
Hull Royal Infirmary
£21,730 - £23,177 Pro rata, per annum
Salary period
05/10/2022 23:59

Job overview

An exciting opportunity has arisen for two dynamic and enthusiastic individuals to join our Clinical Administration Service as Senior Administrators within the Emergency Department at Hull University Teaching Hospital.

Within the Clinical Administration Service we pride ourselves on making a difference and you will be able to enjoy a rewarding career within the NHS with opportunities to develop and grow as an individual.  The benefits are also great too with a starting salary of £21,730( pro rata), 27 days annual leave plus bank holidays upon entry* and eligibility to join the NHS pension scheme.

Main duties of the job

You would be responsible for a large team of administrators covering a 24/7 rota for 7 busy reception desks. the shift patterns are on a rolling 4 week rota basis. The  set shift patterns will be the following for a 15 hour vacancy and a 22.5 hour vacancy are the following:

07.00-15.00(early)    15.00-23.00 (late)   23.00-07.00(overnight)

Both positions will be given set shifts please see below:

22.5 hours (7.5 over 3 days)

wk. 1: Monday lates, Thursday early, Friday early

Wk. 2: Friday early, Saturday lates, Sunday lates

Wk. 3: Tuesday late, Friday late, Saturday overnight

Wk. 4:  Monday late, Wednesday late, Sunday late

15 hour (7.5 over 2 days)

Wk. 1: Saturday late, Sunday late

Wk. 2: Monday late, Thursday early

Wk. 3: Saturday late, Sunday late

Wk. 4: Thursday late, Saturday late

hours worked after 20.00-07.00am and weekend shifts will be paid at an enhanced rate.

(please state in supporting info which position will be more suited)


Previous administration and customer service experience is essential. Supervising a team would also be desirable, but we are first and foremost looking for individuals with a passion to work in a health care setting with a 'can do' attitude, flexibility towards hours and an ability to adapt to change. 

The successful candidates will join a friendly and supportive team.




Working for our organisation

Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.

HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000  staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.

The Trust’s secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services. These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.

HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively. 

Detailed job description and main responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person specification


Essential criteria
  • GCSE's A-C in English and Maths
  • Level 2 NVQ in Administration
  • Level 2 NVQ in Customer Service
Desirable criteria
  • Level 3 NVQ (or equivalent) in Administration
  • Level 3 NVQ (or equivalent) in Customer Service
  • Supervisory/ Team Leader qualification


Essential criteria
  • 1 years experience of providing a service to patients or customers
  • Experience of using multiple electronic systems
  • Experience working within a large team in a busy environment
Desirable criteria
  • Experience of supervising a team

Skills, Knowledge and Ability

Essential criteria
  • Ability to be flexible in working hours
  • Proven experience of prioritising workload
Desirable criteria
  • Knowledge of Referral to Treatment rules and guidelines
  • Knowledge and experience working with Lorenzo

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident employerArmed Forces Covenant Gold Award

Documents to download

Apply online now

Further details / informal visits contact

Samantha kitching
Job title
Emergency Department Team Leader
Email address
Telephone number
01482 461418
Additional information

Informal visits are unavailable at the moment.