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Patient Experience & Engagement Admin Support - Level 3 (Advanced)

Apprenticeships: Apprenticeship

Main area
Patient Experience Department
Grade
Apprenticeships: Apprenticeship
Contract
Apprenticeship: 18 months
Hours
Full time - 37.5 hours per week
Job ref
356-21-3413471-A
Site
Castle Hill Hospital
Town
Cottingham
Salary
£8,092 Per annum
Salary period
Yearly
Closing
Today at 23:59

Hull University Teaching Hospitals NHS Trust

Communications and Organisational Development

Location: Hull/Cottingham

Patient Experience & Engagement Admin Support – Level 3 (Advanced)

Hull University Teaching Hospitals NHS Trust

Grade – Apprenticeship Rate

Hours – 37.5 hours (Initially fixed for expected 18 month duration plus End Point Assessment)

 

Hello, we are Hull University Teaching Hospitals NHS Trust. We are an extraordinary place for you to undertake an award winning apprenticeship programme. We have helped many local people gain invaluable experience of working in the NHS today, along with achieving a nationally recognised qualification.

What is the role?

We have an exciting opportunity for an individual who can join our team of people dedicated to coordinating delivering the Patient Experience, Friends & Family (FFT) and Volunteering agenda.

You will gain an experience of working within a healthcare setting, we are first and foremost looking for an individual who can successfully work as part of a team.

The successful individual will be passionate about delivering the right outcome for the users of the Patient Experience and Engagement service with a focus on Friends & Family and volunteers, and will have a track record of with w Excellent IT skills are essential to this role.

With a background in working with people the successful applicant will be supported to help deliver the following:

  • Identify actions to keep the FFT work stream on track
  • Support the coordination of the voluntary services
  • Participate positively and promote continuous improvement by recommending changes that will improve results whilst retaining team spirit
  • Engagement with key stakeholders to ensure service delivery and escalate where any key performance indicators may be going off-track
  • Demonstrate a can do attitude to making a difference with excellent customer service skillsThis apprenticeship is initially fixed at 18 months and will include completion of the Level 3 Business Administrator Apprenticeship standard. An End Point Assessment (details here) Applicants must have a minimum of 3 GCSEs at Grades A*-C (or equivalent level 2 qualifications) and be able to provide evidence of a Level 2 in Numeracy and Literacy (e.g. Grade C - 5 or above in GCSE Maths and English). A qualification/experience in IT is also desirable.You must not hold a similar qualification (including apprenticeship) at Level 3 in administration and you must not already be in any form of formal government-funded education.How to apply
  • Read our Job Description and Person Specification for further information about the role and the skills we are looking for. Apply online using the links. If shortlisted, you will be invited to a virtual assessment session (where you will require a computer/device with internet access, microphone, webcam and audio facilities). Further details, including dates and joining instructions will be emailed to you.
  • Eligibility and entry requirements
  • Applicants must have a minimum of 3 GCSEs at Grades A*-C (or equivalent level 2 qualifications) and be able to provide evidence of a Level 2 in Numeracy and Literacy (e.g. Grade C - 5 or above in GCSE Maths and English). A qualification/experience in IT is also desirable.

     

    You must not hold a similar qualification (including apprenticeship) at Level 3 in administration and you must not already be in any form of formal government-funded education.

     

    How to apply

    Read our Job Description and Person Specification for further information about the role and the skills we are looking for. Apply online using the links. If shortlisted, you will be invited to a virtual assessment session (where you will require a computer/device with internet access, microphone, webcam and audio facilities). Further details, including dates and joining instructions will be emailed to you.

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachael Hardcastle-Pearce
Job title
Senior Patient Experience and Engagement Lead
Email address
r.hardcastle-pearce@nhs.net
Telephone number
01482 623089
Additional information

If you have any questions please email r.hardcastle-pearce@nhs.net with the phrase Patient Experience and Engagement Admin Apprenticeship in the subject title.