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Endoscopy Service Manager

Band 7

Main area
Band 7
Full time - 37.5 hours per week (The post is required 5 days per week)
Job ref
Castle Hill Hospital
£43,742 - £50,056 per annum
Salary period
30/05/2023 23:59

Job overview

We are seeking to recruit a highly motivated, enthusiastic Service Manager for our Endoscopy Department. The department is going through an exciting period of development as we look to move into our new purpose built Digestive Disease Centre located at the Castle Hill site so there has never been a better time to join the department.

To succeed you must have excellent communication skills and a flexible, innovative and proactive approach to delivering a first class service. The post holder will work closely with the Clinical Lead and report directly to the Business Manager.  You will be responsible for managing a large administrative team of Senior Waiting List Clerks who are responsible for booking and scheduling HUTH's endoscopy activity across both HRI and CHH. As well as this, you will be responsible for maintaining and improving the service's performance against NHS Constitution targets and COVID recovery deadlines. 

Main duties of the job

What we're looking for:

  • Someone with a Degree level or equivalent professional qualification (or relevant experience)
  • Demonstrable experience in staff management, including the management of a large administrative staff base.
  • Experienced natural leader who is also a team player.  Demonstrated ability to lead, motivate, support and develop employees.
  • Ability to work flexibly and under pressure and to meet demanding deadlines.
  • Knowledge of managing complex rotas, backfilling sessions and liaising with clinicians to maximise our output. 
  • Desirable knowledge of endoscopy scheduling systems and/or Lorenzo.

If you meet the above and would like to find out more, please get in touch with who can provide more information about the role. 

Working for our organisation

Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.

HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000  staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.

The Trust’s secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services. These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.

HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively. 


Detailed job description and main responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person specification

Previous management experience

Essential criteria
  • must be able to demonstrate previous managerial experience
  • Demonstrable experience staff management, including the management of junior doctor rosters.
  • Experience of managing change within a complex environment
  • Experience of managing or working within a performance driven environment with a key focus on patient safety and quality
  • Proven ability to utilise and interpret information to formulate action plans
Desirable criteria
  • • An ability to develop mechanisms for assessing and responding to variations in capacity and demand
  • Understanding of contract planning.

skills and Knowledge

Essential criteria
  • Proven ability to identify areas of service delivery that require improvement and develop and embed appropriate
  • Effective communication skills across a multidisciplinary team.
  • Proven ability to come up with flexible and creative solutions to difficult problem
  • Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
  • Excellent interpersonal skills with the ability to negotiate and influence in difficult and contentious situations, including in patient resolution meetings.
  • Strong commitment to inclusive team working, honesty and integrity ensuring that the care of the patient is at the forefront of all decision making
Desirable criteria
  • An ability to develop mechanisms for assessing and responding to variations in capacity and demand


Essential criteria
  • Knowledge of health service management, including change management and workforce and service redesign, acquired through training or project management qualification
  • Knowledge of health service management, including change management and workforce and service redesign, acquired through training or project management qualification
  • Evidence of continued professional developmen

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident employerArmed Forces Covenant Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Jennifer Green
Job title
Business manager
Email address
Telephone number
01482 623725