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Systems Support Officer

Band 4

Main area
Corporate Services
Band 4
Fixed for 12 months
Full Time 37.5 hpw
Job ref
Castle Hill Hospital
£21,089 - £23,761 ** PA
Today at 23:59

A vacancy has arisen for a Systems Support Officer within the HDigital Support and Implementation Service

The Trust’s HDigital Department is responsible for the implementation, development and ongoing management of the delivery of the Trust’s IM&T Strategy, which aims to transform the organisation towards a ‘digitised’ environment with the aim to eradicate the use of paper where possible within the next five years.

This will require the continued support and implementation of a number of systems and applications, including the Lorenzo EPR system.  The Trust is also currently enhancing its infrastructure to provide enhanced communications technology including IPT telephony and a range of mobile devices to ensure the systems that are implemented can be easily and quickly accessed at the patient’s bedside and or where-ever the patient is seen.  These systems will be used to collect both clinical treatment and administrative information about the patient. 

We are looking for a person with experience of providing system support for end users in a variety of Hospital Trust systems, predominantly Lorenzo.  The successful candidate will have a proven track record of support skills, providing end user support, incident call logging, call handling processes and procedures with experience of using Hospital helpdesk and supplier fault reporting systems.

You should possess excellent organisational and administrative skills and be capable of working under your own initiative on identified user queries and possess very good communication and interpersonal skills.

You will work as part of the HDigital Support and Implementation team, and will therefore need to demonstrate the ability to work within a team with shared goals, and be able to meet strict deadlines.

Previous experience of working within a Hospital systems support role is essential as is experience of Lorenzo and providing systems support for user queries, particularly regarding the Lorenzo system.  

** Salary relates to year 2 of 3 year NHS pay deal 

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Further details / informal visits contact

Sandra King - 01482 468974 /  / 76 8974

Steve Kingston - 01482 468975 / / 76 68975

Peter Suffolk - 014832 468971 / / 76 68971